Call Centre - Top Stories
Sri Lanka’s bid to grow outsourced legal services business
The Bar Association of Sri Lanka has launched a bid to grab more outsourced legal work from around the world more
Trends – Outsourcing professionals predict key concerns for 2012
Expect outsourcing closer to home, increasing concerns about cloud computing security, and the convergence of social media more
Event – TMC Cloud Communications Expo
Outsourcing Event – Cloud Communications Expo is where businesses seeking to integrate and leverage cloud-based communications applications, process enhancement techniques, more
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Differentiation through Service excellenceThe importance of achieving service excellence is growing. Products are increasingly becoming commodities, and Ceos are recognizing that first-rate service is crucial to enhancing customer satisfaction.
Continuous customer dialoguesEnterprising companies around the world are increasingly developing and implementing customer-centric growth strategies, based on deepening relationships with their customers to emphasize long-term satisfaction
Reduce Costs and Increase Performance: The SaaS Advantage for Contact CentersThe pursuit of excellence is the driving force for every contact center, regardless of size. When customers receive excellent service, customer satisfaction and loyalty improve and contact centers are successful.
CRM Without Compromise: A Strategy for Profitable GrowthInvestments in customer relationship management (CRM) applications have produced broad spectrum of results. Some companies report amazing outcomes, such as dramatic increases in revenue and boosts in customer satisfaction along with significant savings operating costs.
Continuous customer dialoguesEnterprising companies around the world are increasingly developing and implementing customer-centric growth strategies, based on deepening relationships with their customers to emphasize long-term satisfaction
Reduce Costs and Increase Performance: The SaaS Advantage for Contact CentersThe pursuit of excellence is the driving force for every contact center, regardless of size. When customers receive excellent service, customer satisfaction and loyalty improve and contact centers are successful.
CRM Without Compromise: A Strategy for Profitable GrowthInvestments in customer relationship management (CRM) applications have produced broad spectrum of results. Some companies report amazing outcomes, such as dramatic increases in revenue and boosts in customer satisfaction along with significant savings operating costs.