Client profile
One of the fastest growing airlines in the world. It has received more than 200 international awards for
excellence since its launch in 1980.

Our commitment
We were provided with the contract based on the introductory phase, ahead of the client’s off shoring
operations. The main reasons were as under:

• In order to cut down the errors, process with perfect road map.
• Technology plan.
• Transaction based pricing model together with custodial services to handle end to end
  document lifecycle.
• Committed competent targets

The solution
The complexity of process can be controlled by implementing a design which will include the
following:

• Dual data entry procedure for higher accuracy
• Sampling for verifying quality
• Cost savings targeted
• Development of technology and operation

We have developed a technology solution that could reduce error rates and computerize manual tasks
in the process.