Call centre, also known as customer support centre is a essential sector for any organization through which all customer contacts are managed. Through contact centres, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management (CRM). Some of the mediums through which customers are supported are

• Telephone calling
• Emailing
• Chatting online
• Visiting websites
• Faxing
• Instant messaging

Usually customer support centre requires Human resource, Technology, Training, management , Infrastructure etc which are expensive and difficult to handle in-house. The best available options for Organisations are to Outsource to an Offshore experts.

• Technical support Offshore Outsourcing
• Sales Support Offshore Outsourcing
• Customer Support Offshore Outsourcing

• Increasing your customer satisfaction and retention
• Increasing revenues through cross-sell and up-sell of services
• Increasing resource utilization and productivity of employees through internal helpdesk function

As its role and importance is being re-defined around user needs, Offshore Call Centre’s are being seen as an integral part of the service function. It brings multiple resources for you together to solve issues to the customer’s satisfaction and is evolving into the integrated service desk.

Top Offshore Call Centre Locations

• India
• China
• Mexico
• Philippines