Offshore Knowledge process outsourcing (KPO) is a form of offshore outsourcing, in which knowledge-related and information-related work is outsourced to a different company or by a subsidiary of the same organization that is in an offshore location to save cost. Unlike the outsourcing of manufacturing, this typically involves high-value work carried out by highly skilled staff. KPO firms, in addition to providing expertise in the processes themselves, often make many low level business decisions—typically those that are easily undone if they conflict with higher-level business plans.

The next wave of offshore outsourcing will revolve around high-end knowledge work through Knowledge process outsourcing. It may also have important implications for companies engaged in customer analysis and intelligence initiatives.

KPO refers to knowledge-intensive work that involves specialized domain expertise. High value processes that fall into this realm: valuation; research; investment researches; patent filing; and legal and insurance claim analysis. That would certainly include customer analytics and related processes.

1. Intellectual Property Research Offshore Outsourcing
2. Data Research and Analytics Offshore Outsourcing
3. Litigation Services Offshore Outsourcing

Due to a large knowledge pool and a significant cost arbitrage, few countries like India, Philippines and China are front runners in providing these services. The nature of work demands advanced analytical and specialized skills.

Source: Corante, Wikipedia

1. India
2. China
3. Russia
4. Mexico
5. Philippines